Today's episode is hosted by Charlie Beetson and they are joined on the podcast by Tomas Engel, Chief Commercial Officer at Swimbird AB and Eva Lundell, Chief Executive Officer at Swimbird AB.
The conversation explores how organisations can tackle the data problem through smarter architecture, improved workflow design and tools that allow teams to trust and act on information with confidence. The guests discuss how modern financial environments create complexity and why consistent, accessible data is becoming an operational necessity for rapidly evolving firms.
The exchange highlights the role of scalable platforms, transparent systems and user-centred design in enabling better decision making. It also considers how leaders can drive cultural change to ensure that data governance is adopted across departments, helping organisations streamline processes and reduce risk as they grow. By revisiting the data problem later in the discussion, the episode offers a broad overview of strategies shaping the future of efficient, technology-driven finance.
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Today's episode is hosted by Charlie Beetson and they are joined on the podcast by Tomas Engel, Chief Commercial Officer at Swimbird AB and Eva Lundell, Chief Executive Officer at Swimbird AB.
The conversation explores how organisations can tackle the data problem through smarter architecture, improved workflow design and tools that allow teams to trust and act on information with confidence. The guests discuss how modern financial environments create complexity and why consistent, accessible data is becoming an operational necessity for rapidly evolving firms.
The exchange highlights the role of scalable platforms, transparent systems and user-centred design in enabling better decision making. It also considers how leaders can drive cultural change to ensure that data governance is adopted across departments, helping organisations streamline processes and reduce risk as they grow. By revisiting the data problem later in the discussion, the episode offers a broad overview of strategies shaping the future of efficient, technology-driven finance.
Evo Finance #31 - Empowering Teams For Exceptional Customer Experience
Evolution Exchange Finance Podcast
36 minutes 13 seconds
3 weeks ago
Evo Finance #31 - Empowering Teams For Exceptional Customer Experience
Today's episode is hosted by Gemma Thomason and they are joined on the podcast by Claes-Henrik Claesson, Business Strategist, and Micaela Vernmark, Head Of Partner, Organisations & Public Sector Sales at Swedbank.
The conversation explores how empowering teams can elevate customer experience and drive long-term success in the financial services industry. The guests share perspectives on leadership, collaboration and the structures that help employees deliver exceptional service.
The exchange highlights the link between internal culture, motivation and customer satisfaction. Listeners gain insights into how organisations can create supportive environments that enable teams to innovate, respond effectively to customer needs and strengthen overall business performance.
Evolution Exchange Finance Podcast
Today's episode is hosted by Charlie Beetson and they are joined on the podcast by Tomas Engel, Chief Commercial Officer at Swimbird AB and Eva Lundell, Chief Executive Officer at Swimbird AB.
The conversation explores how organisations can tackle the data problem through smarter architecture, improved workflow design and tools that allow teams to trust and act on information with confidence. The guests discuss how modern financial environments create complexity and why consistent, accessible data is becoming an operational necessity for rapidly evolving firms.
The exchange highlights the role of scalable platforms, transparent systems and user-centred design in enabling better decision making. It also considers how leaders can drive cultural change to ensure that data governance is adopted across departments, helping organisations streamline processes and reduce risk as they grow. By revisiting the data problem later in the discussion, the episode offers a broad overview of strategies shaping the future of efficient, technology-driven finance.
