Send us a text The conversation begins with a sobering statistic from an MIT report: 95% of generative AI pilots fail to deliver measurable impact on P&L. But as Stuart points out, that doesn’t mean they’re worthless. Many projects drive internal process improvements, enhance compliance, and streamline operations—benefits that don’t always show up on a balance sheet but are critical to business success. This discussion highlights a recurring theme: back-office automation consistently deli...
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Send us a text The conversation begins with a sobering statistic from an MIT report: 95% of generative AI pilots fail to deliver measurable impact on P&L. But as Stuart points out, that doesn’t mean they’re worthless. Many projects drive internal process improvements, enhance compliance, and streamline operations—benefits that don’t always show up on a balance sheet but are critical to business success. This discussion highlights a recurring theme: back-office automation consistently deli...
Transforming the Healthcare Service Experience: Overcoming Declining CX Trends with Personalization, Data, and Technology Transformation
Exchanges with Hitachi Solutions — The Podcast
26 minutes
9 months ago
Transforming the Healthcare Service Experience: Overcoming Declining CX Trends with Personalization, Data, and Technology Transformation
Send us a text Forrester’s 2024 US Health Insurers Customer Experience Index Rankings highlighted the continuing decline the industry has been facing for several years with a noticeable area of decline being digital experiences. Despite this trend, many organizations are shifting their focus from customer experience to broader strategies that emphasize revenue goals and technology transformation. In this episode of Exchanges, host Hannah Story joins guests Rich Hackenberg and Dave Horst...
Exchanges with Hitachi Solutions — The Podcast
Send us a text The conversation begins with a sobering statistic from an MIT report: 95% of generative AI pilots fail to deliver measurable impact on P&L. But as Stuart points out, that doesn’t mean they’re worthless. Many projects drive internal process improvements, enhance compliance, and streamline operations—benefits that don’t always show up on a balance sheet but are critical to business success. This discussion highlights a recurring theme: back-office automation consistently deli...
