This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate?
Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.
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This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate?
Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.
Experiencing Justice and Conflict with Gary Furlong
Experience by Design
1 hour 8 minutes 34 seconds
3 weeks ago
Experiencing Justice and Conflict with Gary Furlong
This holiday-themed episode of Experience by Design focuses on conflict resolution, a timely topic given the stress and disputes that often accompany shopping and family gatherings during the season. The guest, Gary Furlong, a leading expert in industrial relations, conflict management, negotiation, and dispute resolution. He shares insights from his books "The Conflict Resolution Toolbox" and "The Sports Playbook," as well as his decades of experience working with clients from across industry and society.
The discussion explores key ideas such as the importance of process over outcome, the role of justice, and why people often just want to be heard. Conflict, as Gary explains, is a natural result of competing interests—but with a problem-solving mindset and skilled mediation, we can reduce friction and foster better relationships. Think of this episode as a small step toward peace and goodwill for the holidays
Experience by Design
This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate?
Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.
