In this special edition of the Darden Admissions podcast, we share a recent installment in our ongoing ‘Office Hours’ faculty spotlight series, a conversation with Pnina Feldman. Feldman is a member of the Technology and Operations Management faculty at Darden, and her research focuses on how digital technologies affects operations strategy with emphasis on services, platforms, pricing, and consumer engagement. We talk with Feldman about her background, her research, her Managing Service Operations elective, her recent paper on ticket reselling, her thoughts on AI and more. For more insights, tips, and stories about the Darden experience, be sure to check out the Discover Darden Admissions blog and follow us on Instagram @dardenmba.