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Experience Leader
Devin Smith
36 episodes
9 months ago
Send us a text In this episode, Devin and Won You discuss the profound impact of AI on the design and technology sectors. They explore how AI tools have already enhanced productivity in their workflows, raising both opportunities and concerns for the future role of designers. Key topics include the commoditization of design, potential loss of craftsmanship, and broader economic consequences of AI replacing traditional jobs. Ethical considerations around AI, such as copyright issues and ...
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Management
Business
RSS
All content for Experience Leader is the property of Devin Smith and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us a text In this episode, Devin and Won You discuss the profound impact of AI on the design and technology sectors. They explore how AI tools have already enhanced productivity in their workflows, raising both opportunities and concerns for the future role of designers. Key topics include the commoditization of design, potential loss of craftsmanship, and broader economic consequences of AI replacing traditional jobs. Ethical considerations around AI, such as copyright issues and ...
Show more...
Management
Business
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Five Forces of CX, Part 2: Customer Insight
Experience Leader
57 minutes
3 years ago
Five Forces of CX, Part 2: Customer Insight
Send us a text How well do you know your customers? It's a tough thing to get down to the bottom of what your customer's intent is. It's tougher still to then continuously refresh and refine your knowledge of customer intent, and create awareness of it as an organization. Today, David and I talk about how to get better at understanding your customer. We cover: Customer insight's tie to your purposeForming your organization around customer intentThe importance of using both qualitative and qu...
Experience Leader
Send us a text In this episode, Devin and Won You discuss the profound impact of AI on the design and technology sectors. They explore how AI tools have already enhanced productivity in their workflows, raising both opportunities and concerns for the future role of designers. Key topics include the commoditization of design, potential loss of craftsmanship, and broader economic consequences of AI replacing traditional jobs. Ethical considerations around AI, such as copyright issues and ...