In this episode of Perspectives on Leadership, host Steve Shaw sits down with Mark Rossi to explore what truly makes a firehouse crew great. With 20 years in the fire service, Rossi shares lessons on fostering trust, empowering team members, and creating a culture where every role, from rookie to seasoned firefighter, matters. He emphasizes the power of genuine connection, ongoing training, and leading by example to build resilient, motivated teams that rise to any challenge. Rossi also reflects on the importance of honoring tradition through his volunteer work with the Black Pearl Pipes and Drums, and offers candid thoughts on preparing for retirement.