We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed. • EQ–IQ leadership shaped by crisis and delivery • Personal influences and the change mindset • AI strategy pillars: client experience, efficiency, augmentation ...
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We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed. • EQ–IQ leadership shaped by crisis and delivery • Personal influences and the change mindset • AI strategy pillars: client experience, efficiency, augmentation ...
Killian De Wulf, UX writer at Proximus, shares his professional experience and explains his day-to-day challenges. He gives us an insight into what is expected from UX writers nowadays and how they should not be mistaken for copywriters. In this episode, we dive into what UX writing really consists of, how it differs from general copywriting and how it plays a central role in user engagement and retention.
Flux. A podcast by Movify
We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed. • EQ–IQ leadership shaped by crisis and delivery • Personal influences and the change mindset • AI strategy pillars: client experience, efficiency, augmentation ...
