We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed. • EQ–IQ leadership shaped by crisis and delivery • Personal influences and the change mindset • AI strategy pillars: client experience, efficiency, augmentation ...
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We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed. • EQ–IQ leadership shaped by crisis and delivery • Personal influences and the change mindset • AI strategy pillars: client experience, efficiency, augmentation ...
Ep. 25 | Shaping the Future of e-Commerce at Carrefour
Flux. A podcast by Movify
1 hour 11 minutes
7 months ago
Ep. 25 | Shaping the Future of e-Commerce at Carrefour
In this episode of Flux, we sit down with Matthieu Ullens, Chief Digital Officer at Carrefour, to unpack how one of Europe’s retail giants is reimagining the future of digital commerce. From gaming roots to corporate leadership, Matthieu shares how his entrepreneurial mindset helps bridge business strategy with human-centric innovation—and how Carrefour is using AI to empower employees, personalise experiences, and rewire complex operations. We explore the challenges of transforming legacy re...
Flux. A podcast by Movify
We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed. • EQ–IQ leadership shaped by crisis and delivery • Personal influences and the change mindset • AI strategy pillars: client experience, efficiency, augmentation ...
