Across major incidents from Grenfell to the Manchester Arena bombing, public inquiries have exposed a consistent thread: well-intentioned leaders placed in critical positions without the tools, training, or reflective habits to succeed. In this episode hear from our experts who draw on high-profile cases and frontline experience and introduce CPDresilience as a digital enabler of this change. Speakers: Joy Flanagan, host David Burrows-Sutcliffe, Major Incidents Nicholas Farr, PA Consulting Andrew Ormerod, CPDme   This episode is sponsored by MSA Safety The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.   CPD accreditation from CPDme This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com. Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD. The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.