In a candid conversation that swings from folk music to family, Kai Hong names the hard parts—culture clash at home, years of silence after coming out, and the slow repair that followed—and the habits that keep her grounded: walks, journaling, Disney days, and deep time with her partner and siblings. She refuses the “therapist behind the chair” label, choosing instead to be a great listener and a better friend, the kind who cheers your weird haircut idea and your bigger life. Her leadership lesson is deceptively simple: curate a space where people don’t have to hide, keep the standards high and the humanity higher, and let inclusive design (right down to the service menu) do quiet, daily work for dignity.