Plan for unexpected - Play Chess not Checkers

• Incremental Innovation is best to Prepare, before crisis happens
• Businesses can and now should use scenario planning considering events that are unlikely if those have very high impact
• Stimulus helps to bridge over the gap of uncertainty

Going Global to Hire

• Virtual workforce trends and local business disruption
• Advantage to Canada with cross culture pollination.
• Same for a company - if need to include multiple perspectives - diversify workforce
• Global hire has pros and cons
• Low touch services can be outsourced or automated.
• High touch may require local staff