Send us a text Big changes feel easy when your community shows you the way. We’re closing the year by unveiling our rebrand to the Fresh Patch Podcast and opening the door to a broader vision: dogs, cats, and bunnies all belong here. The name now matches the mission, and the mission is simple—help good pets and their people thrive with better training, smarter tools, and real-world stories. We look back at the moments that moved the needle. A surprise Alex Earl feature ignited creator buzz a...
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Send us a text Big changes feel easy when your community shows you the way. We’re closing the year by unveiling our rebrand to the Fresh Patch Podcast and opening the door to a broader vision: dogs, cats, and bunnies all belong here. The name now matches the mission, and the mission is simple—help good pets and their people thrive with better training, smarter tools, and real-world stories. We look back at the moments that moved the needle. A surprise Alex Earl feature ignited creator buzz a...
How Fresh Patch Builds Human Customer Service That Dog Parents Trust
Fresh Patch Potty Talk Podcast
33 minutes
1 month ago
How Fresh Patch Builds Human Customer Service That Dog Parents Trust
Send us a text Ever wonder what happens when a company actually answers the phone and solves your problem with care? We pull back the curtain on Fresh Patch’s customer service with Tassara, who went from call center burnout to leading a team that pet parents rave about. From scrappy Starbucks interviews to handling 4 a.m. “Where’s my grass?” emails, this conversation shows how real humans, clear training advice, and a non-toxic team culture can turn stressful moments into loyal fans and well-...
Fresh Patch Potty Talk Podcast
Send us a text Big changes feel easy when your community shows you the way. We’re closing the year by unveiling our rebrand to the Fresh Patch Podcast and opening the door to a broader vision: dogs, cats, and bunnies all belong here. The name now matches the mission, and the mission is simple—help good pets and their people thrive with better training, smarter tools, and real-world stories. We look back at the moments that moved the needle. A surprise Alex Earl feature ignited creator buzz a...
