In this Foundation Series episode of Fresh Pod, we sit down with Jaci Isaacs, owner of Art of Aesthetics, to unpack one of the biggest blind spots injectors can face: patient retention.
Jaci’s Parramatta-based clinic has achieved a remarkable 88% rebooking rate and 90% retention, and in this conversation, she shares the strategies, mindset, and systems that helped her build loyal, long-term patients without ever feeling “salesy.”
From treatment plans to follow-up systems, Jaci explains how clear communication, consistency, and authenticity can transform your patient experience and your business bottom line.
Whether you’re just getting started or wanting to strengthen your clinic foundations, this episode offers practical tips and real-world examples to help you create loyal patients who trust you, rebook with you, and refer others to you.
💡 What You’ll Learn
Why patient retention starts at the first consultation - not the follow-up
How to introduce rebooking as part of a patient’s care plan, not a sales tactic
The difference between price and value (and how to confidently hold your worth)
How to create consistent, repeatable processes that build trust and loyalty
Why authenticity and clear boundaries lead to long-term relationships
How automation and follow-ups can increase retention and free up your time
Jaci Isaacs is the owner and founder of Art of Aesthetics, a leading cosmetic clinic in Parramatta known for its patient-first approach, authenticity, and incredible retention rates. Jaci built her business from the ground up, transforming her nursing experience into a thriving aesthetic practice centered around genuine care, structured processes, and consistent patient outcomes.
👩🏻⚕️ Learn more about Jaci:
🌐 Website: artofaesthetics.com.au📱 Instagram: @artof_aesthetics
🔗 Fresh Clinics Links
🌐 Website: freshclinics.com📱 Instagram: @fresh.clinics