In this episode of From Coffee to Cases, Delisi Friday, founder of First Call Friday, explores how small law firm attorneys can protect their reputation and business by carefully managing referral relationships. Delisi outlines the warning signs of a troubled referral partnership, including lack of communication, one-sided referrals, misalignment in practice styles, and even unethical behaviors. She explains how to set clear expectations upfront, the four key questions attorneys should ask before entering a partnership, and how to navigate difficult conversations when things go wrong—all while maintaining professionalism and client focus.