A massive field experiment with 70,000 applicants just delivered one of the most important findings for HR: AI voice agents conducting job interviews outperformed human recruiters.
The results:
✅ 12% more job offers
✅ 18% more people actually starting their jobs
✅ 17% higher 30-day retention
✅ 78% of applicants preferred AI over a human recruiter
Recruiters had predicted the opposite. The data proved them wrong.
In this episode, I break down what the study means for HR, fairness, and the future role of recruiters.