We discuss Brett's new book - The Hidden Profit Center Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operations excellence, leveraging best-in-class customer support cultures and infrastructures. He is proficient at directing employee success ...
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We discuss Brett's new book - The Hidden Profit Center Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operations excellence, leveraging best-in-class customer support cultures and infrastructures. He is proficient at directing employee success ...
Our Kids are Showing Us the Future of Service - Carol Marshall
Future of Service
12 minutes
3 years ago
Our Kids are Showing Us the Future of Service - Carol Marshall
Host Jonathan Shroyer talks with Carol Marshall, COO at ActivEngage. Carol is an innovative leader with expertise in building teams and developing the very best collaborative environments. Extensive experience in the automotive and contact center environment. Strategic vision and analytical skills proven to drive results while creating trust and passionate team members in a culture of accountability. To learn more, please visit: https://www.arise.com/ Listen to more episodes on M...
Future of Service
We discuss Brett's new book - The Hidden Profit Center Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operations excellence, leveraging best-in-class customer support cultures and infrastructures. He is proficient at directing employee success ...
