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Future of Service
Jonathan Shroyer
33 episodes
1 day ago
We discuss Brett's new book - The Hidden Profit Center Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operations excellence, leveraging best-in-class customer support cultures and infrastructures. He is proficient at directing employee success ...
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All content for Future of Service is the property of Jonathan Shroyer and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
We discuss Brett's new book - The Hidden Profit Center Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operations excellence, leveraging best-in-class customer support cultures and infrastructures. He is proficient at directing employee success ...
Show more...
Careers
Business,
Entrepreneurship
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Reading Customers' Minds - Karen L. Clarkson
Future of Service
11 minutes
2 years ago
Reading Customers' Minds - Karen L. Clarkson
Host Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA. About Karen L. Clarkson: ๐—›๐—ฎ๐˜ƒ๐—ถ๐—ป๐—ด ๐˜€๐—ธ๐˜†๐—ฟ๐—ผ๐—ฐ๐—ธ๐—ฒ๐˜๐—ฒ๐—ฑ ๐—ฎ๐—ป๐—ป๐˜‚๐—ฎ๐—น ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ๐˜€ ๐—ฝ๐—ฎ๐˜€๐˜ $๐Ÿญ ๐—•๐—ถ๐—น๐—น๐—ถ๐—ผ๐—ป ๐—ฎ๐—ป๐—ฑ ๐—ฒ๐˜…๐—ฝ๐—ฎ๐—ป๐—ฑ๐—ถ๐—ป๐—ด ๐—™๐—ผ๐—ฟ๐˜๐˜‚๐—ป๐—ฒ ๐Ÿฑ๐Ÿฌ๐Ÿฌ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐˜€, I have developed an unsurpassed reputation for delivering growth and exceptional experience to both customers and internal stakeholders. My career has been marked by breaking down silos to strengthen collaboration across Marketing, Sales and Ideation. In fact, the key to m...
Future of Service
We discuss Brett's new book - The Hidden Profit Center Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operations excellence, leveraging best-in-class customer support cultures and infrastructures. He is proficient at directing employee success ...