Inside Gong’s AI Strategy: Context, Memory and Human Trust with Gong's VP of Product, Noaa Ilani

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Future Proof: Building AI Products that Last

Paragon

10 episodes

2 weeks ago

Future Proof brings top Product and Engineering leaders in B2B SaaS, working on AI products, to share learnings, discuss challenges and the latest developments in the future of B2B software. Producer: Forrest Herlick Host: Ethan Lee

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Inside Gong’s AI Strategy: Context, Memory and Human Trust with Gong's VP of Product, Noaa Ilani

Future Proof: Building AI Products that Last

31 minutes 41 seconds

1 month ago

Inside Gong’s AI Strategy: Context, Memory and Human Trust with Gong's VP of Product, Noaa Ilani

In Episode 10 of Future Proof, we sit down with Noaa Ilani, VP of Product at Gong, to unpack how AI is transforming sales, Gong’s vision for agentic workflows, and what the future of human–AI collaboration really looks like.

(0:00) Clips + Introduction

(1:50) Fully automated sales rep?

(5:00) Sales is built on human trust

(5:30) Solving the memory problem

(10:00) Understanding conversations

(13:00) Accounting for tone

(16:20) Embedding agents into other systems? Gong’s vision

(22:00) Integrating with other AI tools

(23:00) Mitigating missing data

(28:35) Human collaboration with AI

(34:00) Closing thoughts