Humanising innovation: customer-centric transformation at Zurich Insurance

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/52/2f/23/522f23b4-92b6-be34-06c7-2a6d86a5ddb1/mza_13592760852028432530.jpeg/600x600bb.jpg

Future Proof

Kantar & Saïd Business School, Oxford University

210 episodes

11 hours ago

Future Proof is the marketing podcast from Said Business School, Oxford University, and Kantar, the world’s leading marketing data and analytics company. In each episode, we’ll have a frank discussion with an expert, to help brands and business leaders navigate the changing landscape of marketing… and hopefully dispel some myths and misconceptions along the way. Looking at big industry question through both a market research and an academic lens, we can help prepare marketers for the future (with proof). All episodes and more info at https://www.kantar.com/

Hosted on Acast. See acast.com/privacy for more information.

All content for Future Proof is the property of Kantar & Saïd Business School, Oxford University and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Hosted on Acast. See acast.com/privacy for more information.

Marketing

Technology,

Business

https://assets.pippa.io/shows/6540d81430d67500123ff6c8/1738851152912-59bb05c3-64c2-4cee-a981-bc2d0dba752b.jpeg

Humanising innovation: customer-centric transformation at Zurich Insurance

Future Proof

21 minutes 26 seconds

1 day ago

Humanising innovation: customer-centric transformation at Zurich Insurance

Join Dr. Nicki Morley as she sits down with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance, to explore how the company is redefining customer experience through innovation, digital transformation, and the thoughtful use of AI. Discover how empathy, clear communication, and a relentless focus on customer needs are driving their journey, from revitalising the brand and launching service innovations to empowering employees with new tools and training. Tune in for practical examples, lessons learned, and advice for responsibly embracing AI, while keeping the human touch at the heart of insurance.

Hosted on Acast. See acast.com/privacy for more information.