In Episode 23 of FutureForward, we dive deep into how Artificial Intelligence (AI) is transforming the financial services industry — from risk management and fraud detection to lending automation, compliance, and customer experience.
💡 Once considered futuristic, AI has now become the current reality driving innovation, efficiency, and strategic growth in the BFSI sector.
Hosted by Abhishek Srivastava, Founder & CEO, Techcanvass, this episode features Ramesh Gupta, Head of Risk Practice at FIS India, who shares his 22+ years of experience in the BFSI domain and explains how AI is revolutionizing banking, treasury, and risk operations at a global scale.
Ramesh unpacks how financial institutions are leveraging AI to improve operational efficiency, manage risk, ensure compliance, and personalize customer journeys — while maintaining ethical standards and explainability in AI systems.
🌟 About Our Guest:
Ramesh Gupta – Head of Risk Practice, FIS India
With over two decades of experience in risk management and banking technology, Ramesh has worked with global banks such as State Street (USA), Emirates NBD (Dubai), Credit Suisse (Singapore), and NetBank (South Africa). He is also an active member of PRMIA (Professional Risk Managers' International Association) and leads its Bangalore Chapter.
⏰ Timestamps:
00:00 – Introduction & Overview
02:00 – Guest Introduction: Ramesh Gupta’s Career Journey
06:30 – Evolution of AI in Financial Services
09:15 – Five Core Areas Where AI is Driving Change
13:10 – How AI Improves Customer Experience
20:20 – AI in Risk & Compliance Management
25:45 – AI in Credit, Lending & Fraud Detection
33:00 – Treasury GPT and Predictive Banking Innovations
36:30 – Challenges in AI Implementation (Ethics, Security, Data)
39:40 – Future of AI in BFSI: Humanoids, Agents & Quant Finance
44:00 – The Evolving Role of Finance Professionals in the AI Era
47:15 – About PRMIA & Final Takeaways
🔗 Follow Ramesh Gupta on LinkedIn: https://www.linkedin.com/in/krgupta/
📺 Subscribe on YouTube: @techcanvassacademy
🎧 Listen on Spotify: https://tnvs.in/335k9bf9
🍏 Apple Podcasts: https://tnvs.in/y8zndc9z
🌐 Explore Techcanvass India’s AI-First Skilling Platform: https://techcanvass.com
📩 For collaborations & inquiries: abhishek@techcanvass.com
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