Motor insurance in Kenya remains a contentious issue that creates friction between insurers, vehicle owners, and repair shops.

Many car owners feel that insurers are quick to collect premiums but become evasive when claims arise, often directing their clients to garages that deliver substandard work. Another common concern is vehicle valuation, which is sometimes based on limited information and leads to inaccurate assessments that either inflate or undervalue the true worth of a car.

In this episode of Gearhaus, Vanilla and Kalasinga sit down with insurance expert Steve Maika to unpack the challenges facing the motor insurance sector in Kenya and shed light on why it remains so complicated and frustrating for many.

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