This week, we talk about a type of negotiation most people deal with far more often than job offers: negotiating with hotels, airlines, and everyday services. The conversation was sparked by a real hotel booking situation that arose from Gerta’s upcoming MIT masterclass.

Our conversation covers:

• Why everyday negotiations still benefit from a clear ask
• How light preparation works better than rigid scripts
• How human connection plays a role in low-stakes negotiations
• What creativity looks like when you are not extracting value
• Why small acts of generosity can go a long way

This week’s conversation reminds us that clarity, kindness, and genuine engagement often outperform clever tactics in every situation, not just high-stakes conversations.

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