What happens when “routine” healthcare goes wrong?

When Jennifer Kean’s 80-year-old father was hospitalized for a standard surgery, it spiraled into eight weeks of complications, missed medications, and a crash course in how broken the healthcare system can be.

With her siblings scattered across the country, Jennifer found herself coordinating care, navigating Medicare, and trying to work full-time—all while wondering why no one was helping families like hers.

That experience led her to Umbra Health Advocacy, where she now helps families and employers bridge the gap between care and chaos.

In this episode of Getting Personal, we talk about:

• How caregiving impacts working professionals
• What patient advocates actually do—and why everyone needs one
• Why 70% of caregivers are also working full-time
• The emotional toll of caring for aging parents
• What real support looks like—at work and at home

If you’re caring for someone you love, or just trying to make sense of the healthcare maze, this conversation will hit home.

🎧 Listen to the full episode and subscribe for more conversations that humanize work, leadership, and life.