Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Ovation
395 episodes
6 days ago
Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
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Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
23 minutes
2 weeks ago
Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time
Send us a text Zack Oates welcomes Arjun Sen, marketing executive, speaker, author of Unquiet Forever, and founder of ZenMango. Arjun shares how brands win by owning the feeling of each moment and wowing one more guest at a time. He breaks down first and last impressions, the “food two-minute drill” during peak hours, and why leaders must act instead of react to competition. He also explains “unquitting” as a mindset for teams and retention. Zack and Arjun discuss: How to define and deliver a...
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
