Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Ovation
395 episodes
6 days ago
Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
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Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
19 minutes
1 week ago
From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group
Send us a text Restaurant value is not a price point. It is the experience. In this episode, Zack sits down with Jay Bandy, President at Goliath Consulting Group, to unpack what guests really buy and how teams can deliver it consistently. With nearly four decades in foodservice, Jay shares the practical foundations that still work: hire for warmth, train relentlessly, and build a culture guests can feel. Zack and Jay discuss: Why value equals price plus experienceHiring signals that predict g...
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
