Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Ovation
395 episodes
6 days ago
Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
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Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
17 minutes
4 months ago
How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech
Send us a text Drew Kimball, Relationship Manager at SpotOn, joins Zack Oates to talk about what it really takes to build lasting relationships in hospitality. With over 15 years in B2B sales and a background in restaurants, Drew shares stories from his work with operators, his time as a game store owner, and how he helps brands improve guest experience, efficiency, and revenue. Zack and Drew discuss: Why relationship-building is Drew’s business superpowerThe four “core” pillars every restaur...
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Send us a text Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Trai...
