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Grownlearn
Business Model Transformation
273 episodes
15 hours ago
What if the customer experience principles behind Disney-level service and NASA-grade operational excellence could be applied to your business, without increasing your costs? In this episode of the Grownlearn Podcast, host Zorina Dimitrova, Investment Matchmaker & Strategic Growth Advisor, sits down with Vance Morris, a customer experience expert who has worked with Disney, NASA, and the Kennedy Center. 🎬 Episode Chapters 01:15 – 02:20: Podcast Intro & Why Customer Experience Drives Business Growth 02:20 – 06:15: Disney & NASA Lessons: Enhancing Customer Experience Without Extra Cost 06:15 – 10:10: Mapping the Customer Journey for Service Business Scaling 10:10 – 16:13: Disney’s “Plussing” Method & Continuous Improvement for Small Businesses 16:13 – 18:42: Turning Mistakes Into Customer Loyalty Moments 18:42 – 21:37: Handwritten Thank You Notes & Relationship Marketing That Works 21:37 – 24:27: Client Retention Through Personal Touches & Thoughtful Gestures 24:27 – 26:43: Offline Marketing, Direct Mail & Standing Out in a Digital World 26:43 – 29:10: Internal Customer Experience & Employee Engagement Lessons from NASA 29:10 – End: Final Takeaways, One Action to Implement & How to Connect with Vance Morris --------------------------------------------------------------------------------------------------------------------------------------------- 📺 Take a peek at our curated playlist Business Tools and Expert Advise: https://www.youtube.com/playlist?list=PLTJlaeHk03J1EXRVuoR-UnjoEu9mGegyh --------------------------------------------------------------------------------------------------------------------------------------------- Explore Strategic Growth & Investment-Ready Opportunities with Grownlearn Grownlearn, led by Zorina Dimitrova, connects select VCs, Family Offices, and Strategic Investors with precisely matched, high-growth ventures across Europe and the U.S. We also support founders with strategic growth advisory—helping you transform your business model, increase valuation, and prepare for investment or exit. 🎯 No random pitches. No wasted time. Just targeted growth and curated deal flow. 📌 Want Curated Investment Deals? 👉 Book Your Private Briefing: https://grownlearn.org/ --------------------------------------------------------------------------------------------------------------------------------------------- 🎧 Listen to the GrowNLearn Podcast Apple: https://podcasts.apple.com/at/podcast/grownlearn/id1515759956 Spotify: https://open.spotify.com/show/1bUIDGbSQl4BlHeNeeJfva Soundcloud: https://soundcloud.com/grownlearn All platforms: https://grownlearn.onpodium.com/ 📲 Follow Us on Social Media LinkedIn: https://www.linkedin.com/company/grownlearn X (Twitter): https://x.com/grownlearn1729 TikTok: https://www.tiktok.com/@healnlearn_grownlearn Instagram: https://www.instagram.com/healnlearn_grownlearn/ Success Mindset Channel: https://www.youtube.com/@healnlearn --------------------------------------------------------------------------------------------------------------------------------------------- 📈 Tools for Investors & Founders Tax Optimization for Real Estate Investors: https://mavencostseg.referralrock.com/l/ZORINA/ FREE LinkedIn Profile Audit: https://ps.linkedvanow.com/r5wgf AI-Powered Lead Generation for Dealmakers: https://ps.linkedvanow.com/tjnia9mrkt85 💬 Ready to connect with investor-ready ventures or expert advisors? Schedule your 1:1 session → https://grownlearn.org/
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Business
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What if the customer experience principles behind Disney-level service and NASA-grade operational excellence could be applied to your business, without increasing your costs? In this episode of the Grownlearn Podcast, host Zorina Dimitrova, Investment Matchmaker & Strategic Growth Advisor, sits down with Vance Morris, a customer experience expert who has worked with Disney, NASA, and the Kennedy Center. 🎬 Episode Chapters 01:15 – 02:20: Podcast Intro & Why Customer Experience Drives Business Growth 02:20 – 06:15: Disney & NASA Lessons: Enhancing Customer Experience Without Extra Cost 06:15 – 10:10: Mapping the Customer Journey for Service Business Scaling 10:10 – 16:13: Disney’s “Plussing” Method & Continuous Improvement for Small Businesses 16:13 – 18:42: Turning Mistakes Into Customer Loyalty Moments 18:42 – 21:37: Handwritten Thank You Notes & Relationship Marketing That Works 21:37 – 24:27: Client Retention Through Personal Touches & Thoughtful Gestures 24:27 – 26:43: Offline Marketing, Direct Mail & Standing Out in a Digital World 26:43 – 29:10: Internal Customer Experience & Employee Engagement Lessons from NASA 29:10 – End: Final Takeaways, One Action to Implement & How to Connect with Vance Morris --------------------------------------------------------------------------------------------------------------------------------------------- 📺 Take a peek at our curated playlist Business Tools and Expert Advise: https://www.youtube.com/playlist?list=PLTJlaeHk03J1EXRVuoR-UnjoEu9mGegyh --------------------------------------------------------------------------------------------------------------------------------------------- Explore Strategic Growth & Investment-Ready Opportunities with Grownlearn Grownlearn, led by Zorina Dimitrova, connects select VCs, Family Offices, and Strategic Investors with precisely matched, high-growth ventures across Europe and the U.S. We also support founders with strategic growth advisory—helping you transform your business model, increase valuation, and prepare for investment or exit. 🎯 No random pitches. No wasted time. Just targeted growth and curated deal flow. 📌 Want Curated Investment Deals? 👉 Book Your Private Briefing: https://grownlearn.org/ --------------------------------------------------------------------------------------------------------------------------------------------- 🎧 Listen to the GrowNLearn Podcast Apple: https://podcasts.apple.com/at/podcast/grownlearn/id1515759956 Spotify: https://open.spotify.com/show/1bUIDGbSQl4BlHeNeeJfva Soundcloud: https://soundcloud.com/grownlearn All platforms: https://grownlearn.onpodium.com/ 📲 Follow Us on Social Media LinkedIn: https://www.linkedin.com/company/grownlearn X (Twitter): https://x.com/grownlearn1729 TikTok: https://www.tiktok.com/@healnlearn_grownlearn Instagram: https://www.instagram.com/healnlearn_grownlearn/ Success Mindset Channel: https://www.youtube.com/@healnlearn --------------------------------------------------------------------------------------------------------------------------------------------- 📈 Tools for Investors & Founders Tax Optimization for Real Estate Investors: https://mavencostseg.referralrock.com/l/ZORINA/ FREE LinkedIn Profile Audit: https://ps.linkedvanow.com/r5wgf AI-Powered Lead Generation for Dealmakers: https://ps.linkedvanow.com/tjnia9mrkt85 💬 Ready to connect with investor-ready ventures or expert advisors? Schedule your 1:1 session → https://grownlearn.org/
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Business
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Human-Centered Hiring in a Post-AI World with Kasim Aslam
Grownlearn
50 minutes 13 seconds
5 months ago
Human-Centered Hiring in a Post-AI World with Kasim Aslam
In this episode of the Grownlearn Podcast, we sit down with Kasim Aslam — serial entrepreneur, "world’s greatest failure" (his words), and founder of multiple multimillion-dollar businesses. Raised by a blind single mother in Albuquerque, Kasim brings raw authenticity, humor, and hard-earned wisdom to the conversation. We talk about the future of hiring in a post-AI world, how to attract top 1% talent, and why valuing people as individuals—not resources—is the only way to scale sustainably. Kasim drops actionable insights on everything from international hiring and his “Pareto Talent” philosophy to how large corporations lose their soul as they grow. 👉 Get Kasim’s free hiring framework: thehirebook.com 🔔 Subscribe for more real-talk convos with top entrepreneurs who’ve walked the walk. Want to unlock the secrets of business growth and transformation?📺 Explore our curated playlist here: https://www.youtube.com/playlist?list=PLTJlaeHk03J0lwEsQYIZ1wpaqJrxJYa28 About Grownlearn: Welcome to GrowNLearn, where innovation meets expertise in business growth, business transformation, and leadership development. We empower entrepreneurs and business leaders with data-driven insights and tailored strategies that drive success. Whether you’re looking to scale your business, develop a success mindset, or learn how to grow a startup, GrowNLearn is your trusted partner in navigating today’s competitive market. Connect with Us: Website: https://grownlearn.org/ Podcast Page: https://grownlearn.onpodium.com/ Apple Podcast/i-tunes: https://podcasts.apple.com/at/podcast/grownlearn/id1515759956 Soundcloud: https://soundcloud.com/grownlearn Spotify: https://open.spotify.com/show/1bUIDGbSQl4BlHeNeeJfva Follow Us on Social Media: Linkedin Page: https://www.linkedin.com/company/grownlearn X.com: https://x.com/grownlearn1729 TikTok: https://www.tiktok.com/@healnlearn_grownlearn IG: https://www.instagram.com/healnlearn_grownlearn/ HealnLearn Channel - Success Mindset: /@healnlearnLinkedIn: /grownlearn X (Twitter): https://x.com/grownlearn1729 TikTok: /healnlearn_grownlearn Instagram: /healnlearn_grownlearn HealnLearn Channel - Success Mindset: /@healnlearn Additional Resources FREE LinkedIn Profile Audit: 👉 https://ps.linkedvanow.com/r5wgf AI-Powered Lead Generation: Create a constant inflow of qualified leads with our advanced AI tools paired with expert human lead nurturing: 👉 https://ps.linkedvanow.com/tjnia9mrkt85 Chapters: 00:01:20-00:05:44: Entrepreneurial Insights From Kasim 00:05:45-00:09:29: Valuing Humans in the AI Age 00:09:30-00:13:43: Pareto Talent Hiring Philosophy 00:13:44-00:19:35: Valuing Employees in Growing Companies 00:19:36-00:23:30: Valuing Top Talent for Success 00:23:31-00:27:03: International Hiring for Business Success 00:27:04-00:30:13: Global Talent Development Success 00:30:14-00:34:08: Effective Hiring Framework Strategies 00:34:09-00:40:03: Adaptable Employee Management Strategies 00:40:04-00:43:20: AI-Driven SEO Business Model 00:43:21-00:46:40: Cultural Fit Over Technical Skills
Grownlearn
What if the customer experience principles behind Disney-level service and NASA-grade operational excellence could be applied to your business, without increasing your costs? In this episode of the Grownlearn Podcast, host Zorina Dimitrova, Investment Matchmaker & Strategic Growth Advisor, sits down with Vance Morris, a customer experience expert who has worked with Disney, NASA, and the Kennedy Center. 🎬 Episode Chapters 01:15 – 02:20: Podcast Intro & Why Customer Experience Drives Business Growth 02:20 – 06:15: Disney & NASA Lessons: Enhancing Customer Experience Without Extra Cost 06:15 – 10:10: Mapping the Customer Journey for Service Business Scaling 10:10 – 16:13: Disney’s “Plussing” Method & Continuous Improvement for Small Businesses 16:13 – 18:42: Turning Mistakes Into Customer Loyalty Moments 18:42 – 21:37: Handwritten Thank You Notes & Relationship Marketing That Works 21:37 – 24:27: Client Retention Through Personal Touches & Thoughtful Gestures 24:27 – 26:43: Offline Marketing, Direct Mail & Standing Out in a Digital World 26:43 – 29:10: Internal Customer Experience & Employee Engagement Lessons from NASA 29:10 – End: Final Takeaways, One Action to Implement & How to Connect with Vance Morris --------------------------------------------------------------------------------------------------------------------------------------------- 📺 Take a peek at our curated playlist Business Tools and Expert Advise: https://www.youtube.com/playlist?list=PLTJlaeHk03J1EXRVuoR-UnjoEu9mGegyh --------------------------------------------------------------------------------------------------------------------------------------------- Explore Strategic Growth & Investment-Ready Opportunities with Grownlearn Grownlearn, led by Zorina Dimitrova, connects select VCs, Family Offices, and Strategic Investors with precisely matched, high-growth ventures across Europe and the U.S. We also support founders with strategic growth advisory—helping you transform your business model, increase valuation, and prepare for investment or exit. 🎯 No random pitches. No wasted time. Just targeted growth and curated deal flow. 📌 Want Curated Investment Deals? 👉 Book Your Private Briefing: https://grownlearn.org/ --------------------------------------------------------------------------------------------------------------------------------------------- 🎧 Listen to the GrowNLearn Podcast Apple: https://podcasts.apple.com/at/podcast/grownlearn/id1515759956 Spotify: https://open.spotify.com/show/1bUIDGbSQl4BlHeNeeJfva Soundcloud: https://soundcloud.com/grownlearn All platforms: https://grownlearn.onpodium.com/ 📲 Follow Us on Social Media LinkedIn: https://www.linkedin.com/company/grownlearn X (Twitter): https://x.com/grownlearn1729 TikTok: https://www.tiktok.com/@healnlearn_grownlearn Instagram: https://www.instagram.com/healnlearn_grownlearn/ Success Mindset Channel: https://www.youtube.com/@healnlearn --------------------------------------------------------------------------------------------------------------------------------------------- 📈 Tools for Investors & Founders Tax Optimization for Real Estate Investors: https://mavencostseg.referralrock.com/l/ZORINA/ FREE LinkedIn Profile Audit: https://ps.linkedvanow.com/r5wgf AI-Powered Lead Generation for Dealmakers: https://ps.linkedvanow.com/tjnia9mrkt85 💬 Ready to connect with investor-ready ventures or expert advisors? Schedule your 1:1 session → https://grownlearn.org/