What if the customer experience principles behind Disney-level service and NASA-grade operational excellence could be applied to your business, without increasing your costs? In this episode of the Grownlearn Podcast, host Zorina Dimitrova, Investment Matchmaker & Strategic Growth Advisor, sits down with Vance Morris, a customer experience expert who has worked with Disney, NASA, and the Kennedy Center. 🎬 Episode Chapters 01:15 – 02:20: Podcast Intro & Why Customer Experience Drives Business Growth 02:20 – 06:15: Disney & NASA Lessons: Enhancing Customer Experience Without Extra Cost 06:15 – 10:10: Mapping the Customer Journey for Service Business Scaling 10:10 – 16:13: Disney’s “Plussing” Method & Continuous Improvement for Small Businesses 16:13 – 18:42: Turning Mistakes Into Customer Loyalty Moments 18:42 – 21:37: Handwritten Thank You Notes & Relationship Marketing That Works 21:37 – 24:27: Client Retention Through Personal Touches & Thoughtful Gestures 24:27 – 26:43: Offline Marketing, Direct Mail & Standing Out in a Digital World 26:43 – 29:10: Internal Customer Experience & Employee Engagement Lessons from NASA 29:10 – End: Final Takeaways, One Action to Implement & How to Connect with Vance Morris --------------------------------------------------------------------------------------------------------------------------------------------- 📺 Take a peek at our curated playlist Business Tools and Expert Advise: https://www.youtube.com/playlist?list=PLTJlaeHk03J1EXRVuoR-UnjoEu9mGegyh --------------------------------------------------------------------------------------------------------------------------------------------- Explore Strategic Growth & Investment-Ready Opportunities with Grownlearn Grownlearn, led by Zorina Dimitrova, connects select VCs, Family Offices, and Strategic Investors with precisely matched, high-growth ventures across Europe and the U.S. We also support founders with strategic growth advisory—helping you transform your business model, increase valuation, and prepare for investment or exit. 🎯 No random pitches. No wasted time. Just targeted growth and curated deal flow. 📌 Want Curated Investment Deals? 👉 Book Your Private Briefing: https://grownlearn.org/ --------------------------------------------------------------------------------------------------------------------------------------------- 🎧 Listen to the GrowNLearn Podcast Apple: https://podcasts.apple.com/at/podcast/grownlearn/id1515759956 Spotify: https://open.spotify.com/show/1bUIDGbSQl4BlHeNeeJfva Soundcloud: https://soundcloud.com/grownlearn All platforms: https://grownlearn.onpodium.com/ 📲 Follow Us on Social Media LinkedIn: https://www.linkedin.com/company/grownlearn X (Twitter): https://x.com/grownlearn1729 TikTok: https://www.tiktok.com/@healnlearn_grownlearn Instagram: https://www.instagram.com/healnlearn_grownlearn/ Success Mindset Channel: https://www.youtube.com/@healnlearn --------------------------------------------------------------------------------------------------------------------------------------------- 📈 Tools for Investors & Founders Tax Optimization for Real Estate Investors: https://mavencostseg.referralrock.com/l/ZORINA/ FREE LinkedIn Profile Audit: https://ps.linkedvanow.com/r5wgf AI-Powered Lead Generation for Dealmakers: https://ps.linkedvanow.com/tjnia9mrkt85 💬 Ready to connect with investor-ready ventures or expert advisors? Schedule your 1:1 session → https://grownlearn.org/