In this conversation, we’re talking about the evolution and maturity of CX leadership , exploring key insights with our guest, Ty Givens, Founder of CX Collective. Together, we discuss the operational challenges faced by startup CX teams, the scope of modern support leader roles, and the importance of managing one's personal brand, sharing real-world experiences, industry expertise, and actionable takeaways.
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In this conversation, we’re talking about the evolution and maturity of CX leadership , exploring key insights with our guest, Ty Givens, Founder of CX Collective. Together, we discuss the operational challenges faced by startup CX teams, the scope of modern support leader roles, and the importance of managing one's personal brand, sharing real-world experiences, industry expertise, and actionable takeaways.
Nivedha Venkatesh, founder of Pageloop and former support leader at Postman, Zapier, and more joins growth Support this week! We're exploring what it really looks like to grow a support career from the ground up — from first agent to founder. Niv shares candid lessons on growth, burnout, technical skills, emotional intelligence, and learning to advocate for yourself along the way.
We're talking:
1. Support Is a Career Not Just a Stepping Stone
2. From Support to Founder — An Unexpected Path
3. Emotional Growth Through Support
4. Building Skills Through Ownership and Documentation
5. How to Advocate for Yourself
Hope you enjoy this week's conversation!
Growth Support
In this conversation, we’re talking about the evolution and maturity of CX leadership , exploring key insights with our guest, Ty Givens, Founder of CX Collective. Together, we discuss the operational challenges faced by startup CX teams, the scope of modern support leader roles, and the importance of managing one's personal brand, sharing real-world experiences, industry expertise, and actionable takeaways.
