In this episode, we dive deep into payment processes with Mark Paley, VP of Sales at Cardknox. Together, we address questions like: What is the detriment of being a cash-only bar or a cash-only cafe in an age where most customers make payments using their phones or cards? Is Amazon's hybrid e-commerce/ brick & mortar model the future for shopper experience?  

What has changed in the merchant and customer experience from only 5-10 years ago? And how can you adapt your business processes to get ahead of the payment trends and meet evolving user expectations?