Text the show! Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans naturally connect through gifts, how the smallest gesture can make someone feel seen, and what it looks like to build a gifting strategy that is personal, thoughtful, and realistic for your team. Sarah shares wonderful stories from her time in the corporate gifting world, including an unforgetta...
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Text the show! Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans naturally connect through gifts, how the smallest gesture can make someone feel seen, and what it looks like to build a gifting strategy that is personal, thoughtful, and realistic for your team. Sarah shares wonderful stories from her time in the corporate gifting world, including an unforgetta...
Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
Happy to Help | A Customer Support Podcast
48 minutes
4 months ago
Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
Text the show! In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with confidence, clarity, and connection! We're breaking down: The difference between demos and orientationsHow proactive education reduces support volumeLessons learned from months of live customer sessionsThe power of human connection in di...
Happy to Help | A Customer Support Podcast
Text the show! Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans naturally connect through gifts, how the smallest gesture can make someone feel seen, and what it looks like to build a gifting strategy that is personal, thoughtful, and realistic for your team. Sarah shares wonderful stories from her time in the corporate gifting world, including an unforgetta...
