Text the show! How do you turn everyday customers into passionate advocates for your brand? Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business. What You’ll Learn: Why you want customers to become superfansHow customer apathy is the real risk to your businessOne bad touchpoint can cost years of revenueBrittany's SUPER Model CX playbookWhy the Platinum Rule is much be...
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Text the show! How do you turn everyday customers into passionate advocates for your brand? Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business. What You’ll Learn: Why you want customers to become superfansHow customer apathy is the real risk to your businessOne bad touchpoint can cost years of revenueBrittany's SUPER Model CX playbookWhy the Platinum Rule is much be...
Text the show! We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams. Whether you’re leading a global CX department or onboarding your very first remote hire, this episode is packed with practical insights on: Building team culture across time zones (Erica recommends The Culture Map by Erin Meyer)Creating effective onboarding processesPreventing remote burnoutFostering social connection...
Happy to Help | A Customer Support Podcast
Text the show! How do you turn everyday customers into passionate advocates for your brand? Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business. What You’ll Learn: Why you want customers to become superfansHow customer apathy is the real risk to your businessOne bad touchpoint can cost years of revenueBrittany's SUPER Model CX playbookWhy the Platinum Rule is much be...
