In this special episode of the Healthcare Plus Podcast, hosts Dan Collard and Quint Studer welcome the founders of uLeadership—Kay Kennedy, Lucy Leclerc, and Susan Campis—to announce uLeadership’s addition to the HPSG family of companies and to unpack the research and practice behind human-centered leadership. Kay, Lucy, and Susan share uLeadership’s origin story: three experienced nurse leaders who met in 2019, burned out by overachieving, work-all-day-and-night leadership, decided to study ...
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In this special episode of the Healthcare Plus Podcast, hosts Dan Collard and Quint Studer welcome the founders of uLeadership—Kay Kennedy, Lucy Leclerc, and Susan Campis—to announce uLeadership’s addition to the HPSG family of companies and to unpack the research and practice behind human-centered leadership. Kay, Lucy, and Susan share uLeadership’s origin story: three experienced nurse leaders who met in 2019, burned out by overachieving, work-all-day-and-night leadership, decided to study ...
111_Rethinking Patient Experience: Barriers, Mindset Shifts, and Solutions That Get Results
Healthcare Plus Podcast
48 minutes
9 months ago
111_Rethinking Patient Experience: Barriers, Mindset Shifts, and Solutions That Get Results
In this episode of the Healthcare Plus Podcast, Quint Studer welcomes Regina Shupe, DNP, RN, and Jennifer Carron Passon, MSOM, CPXP, for a conversation focused on patient experience. Quint, Regina, and Jennifer explore the “patient experience” concept, which has evolved tremendously over the past few decades. Now it encompasses the sum of all interactions from the initial touchpoint when a patient even considers selecting a healthcare organization until the time that they are back home ...
Healthcare Plus Podcast
In this special episode of the Healthcare Plus Podcast, hosts Dan Collard and Quint Studer welcome the founders of uLeadership—Kay Kennedy, Lucy Leclerc, and Susan Campis—to announce uLeadership’s addition to the HPSG family of companies and to unpack the research and practice behind human-centered leadership. Kay, Lucy, and Susan share uLeadership’s origin story: three experienced nurse leaders who met in 2019, burned out by overachieving, work-all-day-and-night leadership, decided to study ...
