Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
8 episodes
2 days ago
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?
We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry!
We talked to brands, young and old, from all over the globe, including Zappos, Levi's and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers' life.
Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
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Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?
We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry!
We talked to brands, young and old, from all over the globe, including Zappos, Levi's and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers' life.
Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
Osiris - 'Thinking outside the shoe box', Listening to connect with customers - Hello Customer Podcast / Season One / Fashion
Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
37 minutes 49 seconds
9 years ago
Osiris - 'Thinking outside the shoe box', Listening to connect with customers - Hello Customer Podcast / Season One / Fashion
For Brian Reid, founder of Osiris, incredible sneakers are not a commodity. Each pair is a piece of art. And to continually find inspiration for his art and craft, he travels the world, watching, listening, and most importantly -- skating. It’s the only way he has discovered to stay true to the “16-year-old” at heart so he can continue to connect with his customers even at age 40.
Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?
We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry!
We talked to brands, young and old, from all over the globe, including Zappos, Levi's and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers' life.
Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
