Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
8 episodes
3 days ago
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?
We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry!
We talked to brands, young and old, from all over the globe, including Zappos, Levi's and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers' life.
Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
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Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?
We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry!
We talked to brands, young and old, from all over the globe, including Zappos, Levi's and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers' life.
Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
STOP THE FALSIFIED CUSTOMER EXPERIENCE - VIDI CAMERAS
Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
23 minutes 10 seconds
9 years ago
STOP THE FALSIFIED CUSTOMER EXPERIENCE - VIDI CAMERAS
ViDi founder Tanner Yarro witnessed a scene while leading a youth trip that forever changed the direction of the ViDi brand. When one youngster, McKinley, was teased and laughed at for having an inexpensive, “off-brand” action camera, Yarro saw an opportunity. Why not split the profit margin of the basic action camera business model with the end consumer, and make the cheaper brand “cool,” with the help of pro athletes who are often no strangers to low income upbringings?
Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?
We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry!
We talked to brands, young and old, from all over the globe, including Zappos, Levi's and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers' life.
Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
