
02:00 - Offline expansion and shift from online to omnichannel 05:06 - Battling tumult with changes in business 08:23 - Experiments adapted while offline expansion and general approach 14:45 - Problems faced outside of revenue and metrics used for tracking products and services 17:17 - Benchmarking performance against companies such as Zara and Tanishq 20:00 - Style of building the early team and co-team members