Send us a text This episode breaks down gratitude as a real leadership system, not a holiday mindset. We talk about why teams will meet expectations for a paycheck but give extra effort when leaders notice the details, call out wins, and make people feel seen. You will hear practical habits that strengthen culture, raise performance, and keep people connected to the mission. We cover what healthy appreciation looks like in day-to-day work. Things like giving public credit, respecting creative...
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Send us a text This episode breaks down gratitude as a real leadership system, not a holiday mindset. We talk about why teams will meet expectations for a paycheck but give extra effort when leaders notice the details, call out wins, and make people feel seen. You will hear practical habits that strengthen culture, raise performance, and keep people connected to the mission. We cover what healthy appreciation looks like in day-to-day work. Things like giving public credit, respecting creative...
Send us a text What can a $1.50 pimento cheese sandwich teach us about world-class customer service? A lot if you're at the Masters Tournament. In this episode, we unpack what Augusta National gets right about the customer experience, from spotless restrooms to screen-free serenity, and how those small details add up to something unforgettable. Benji shares his firsthand experience attending the Masters, and we explore how intentional, friction-free service turns everyday moments into stories...
Higher Up Podcast
Send us a text This episode breaks down gratitude as a real leadership system, not a holiday mindset. We talk about why teams will meet expectations for a paycheck but give extra effort when leaders notice the details, call out wins, and make people feel seen. You will hear practical habits that strengthen culture, raise performance, and keep people connected to the mission. We cover what healthy appreciation looks like in day-to-day work. Things like giving public credit, respecting creative...
