ITeS and AI: Shaping Tomorrow's World of Work

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Hireside Chats

26 episodes

3 weeks ago

Are you tired of feeling like you're alone in the HR world? Are you curious about what other leaders are doing to stay ahead of the curve in recruitment? Look no further! Hireside Chats is a podcast for HR leaders by HR leaders. We bring together some of the most influential HR leaders from around the world to share their insights. We interview hiring leaders and industry veterans on the challenges, opportunities, and trends in hiring to help you make smart decisions. Tune in to stay ahead of the curve in recruitment and the future of work.

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ITeS and AI: Shaping Tomorrow's World of Work

Hireside Chats

31 minutes 55 seconds

2 years ago

ITeS and AI: Shaping Tomorrow's World of Work

If there is one industry where AI is almost a ‘natural fit’ for building a competitive edge, it is IT-enabled services (ITeS).

In this riveting episode, SatJ speaks to Swaminathan R, Chief People Officer at WNS Global Services, to explore the evolving landscape of recruitment in the Information Technology-enabled Services (ITeS) industry, with a focus on the game-changing role of Artificial Intelligence (AI). Join us on this journey through the fascinating fusion of AI and ITeS recruitment. Whether you're a recruiter, industry professional, or AI enthusiast, this episode promises valuable insights and engaging discussions.

(01:00) Introduction

(01:51) Part 1: Understanding the ITES Landscape

(2:02) Can you share your perspective about the recent advancements in the Indian ITeS sector and its significance on the global business ecosystem today?

(2:15) How have recent advancements in AI and technology affected the demands for talent in the ITeS sector, and how are companies adapting to this change?

(6:10) Part 2: AI's Impact on ITES Recruitment

(6:10) How is AI reshaping recruitment practices in the ITeS industry?

(10:20) Can you give a very practical example of how let's say generative AI is impacting or transforming a business process in very simple terms?

(13:10) Part 3: Navigating Challenges and Transforming TA in ITeS

(13:10) What are some of the common challenges regarding AI-powered recruitment in the ITeS sector? What are the best ways to overcome these challenges and maximize the benefits of AI-driven recruitment?

(16:50) Any specific tips you want to give to students who are studying on these campuses? How can they be industry-ready over the next two to three years?

(19:37) What upskilling initiatives are leading the way in building a highly skilled and adaptable workforce that thrives in the future of work?

(21:58) Part 4: The Future of AI in ITeS Recruitment

(22:02) How do you see India preparing itself for this AI challenge or the whole generative AI space? Do you think India is preparing itself again, not necessarily from a demand side or from a supply side, but as a country in your experience?

(24:49) Q&A

(24:57) Considering the evolving landscape and the influence of AI on work dynamics, what are your thoughts on the recent 70-hour workweek debate?

(25:37) So we spoke a lot about how AI is going to impact the recruiting industry. So, What are things that it cannot, where AI cannot make a difference in the recruiting process?

(26:00) In the near horizon, let's say a two to three-year term if you're excited about something and you're looking forward to something that AI is capable of doing, what is that?

(27:20) What is it that you dread the most with AI coming in?

(28:25) What is your top advice to somebody young who wants to make it big in the industry that you represent, where, you know, business processes are getting transformed

(30:20) Part 4: Closing Thoughts