In this episode, Todd Saunders shares how one small group of customers with much better retention changed the direction of his entire business. Instead of chasing trends or going broader, he went deep into a simple, overlooked niche -- independent flooring retailers -- and ended up building the core software used across the industry. Todd explains why brand and community mattered more than features, how Facebook groups and events became his main growth drivers, and how that approach helped h...
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In this episode, Todd Saunders shares how one small group of customers with much better retention changed the direction of his entire business. Instead of chasing trends or going broader, he went deep into a simple, overlooked niche -- independent flooring retailers -- and ended up building the core software used across the industry. Todd explains why brand and community mattered more than features, how Facebook groups and events became his main growth drivers, and how that approach helped h...
The Playbook Behind 605+ Acquisitions | Justin Ishbia research
HoldCo Builders
13 minutes
6 days ago
The Playbook Behind 605+ Acquisitions | Justin Ishbia research
We go deep on Justin Ishbia, co-founder and Managing Partner of Shore Capital Partners - one of the most successful lower-middle-market private equity firms in the U.S. After inviting Justin on the podcast and being asked to reconnect in early 2026, I used the time to study Shore’s work more closely. This episode is the result: a synthesis of Justin’s long-form interviews, public commentary, and Shore’s operating history, focused on the systems behind their results. TIMESTAMPS 0:00 Why to s...
HoldCo Builders
In this episode, Todd Saunders shares how one small group of customers with much better retention changed the direction of his entire business. Instead of chasing trends or going broader, he went deep into a simple, overlooked niche -- independent flooring retailers -- and ended up building the core software used across the industry. Todd explains why brand and community mattered more than features, how Facebook groups and events became his main growth drivers, and how that approach helped h...
