Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home Care
Highlights
- Stephen Tweed on LinkedIn
- leadinghomecare.com
- Home Care CEO Forum
- The big metric: Hours per week = the currency of home care
- Lesson common but more important: Hours per client per week = the health of the business
- It indicates:
- Where clients are coming from
- Which referrals give the longest hour clients
- Which referrals and clients have the longest length of stay and LTV
- Hours per client per week + length of stay = $ value of the client
- Next comes: Hours per caregiver per week
- 3 types of caregivers: professional caregivers (40-60/hrs a week), half-time professional caregivers (20-30 hours a week), part-time intermittent caregivers (come and go)
- 4 levels of your ‘data stream’
- Level 1: raw data
- Level 2: information
- Level 3: knowledge
- Level 4: wisdom
- Clients and families want 2 things: reliability and continuity
- Clients go through ‘5 phases of flow’:
- Phase 1: attraction
- Phase 2: conversion
- Phase 3: staffing
- Phase 4: caregiving
- Phase 5: collections
- 2026 Future of Home Care Study
- System = process + people
- If you do a task weekly in your business, you need to systematize it.
- Applying AI: the task, the internal systems, and the competitive ecosystem (differentiation)
