Windows Admin Center corrections, Win7 being actively exploited, Robocopy is amazing, ITSM/ITIL escalation tips and tricks for Tier 1/2/3, and more!
Extended show notes available at https://hthpc.com/shownotes/HTH0024.html
Boot up
WAC Corrections from HTH0020:
You can successfully add a group to the local administrators now it seems. When adding a user, enter the group in the syntax of "domainname\groupname"
Shared Connections pane now loads in Firefox it seems.
Salty Teams Logs
Patch KeePassRPC again - for additional protections (not as urgent)
FBI: Get off Windows 7 - Exploits being used in the wild
...But who cares because there's Vulnerabilities Inside ™
Maybe Apple knew this in advance and that's why they're moving to ARM…
Discussion: Intel has really fallen behind in terms of progress
MS has had enough of the App Store rules - xCloud has been denied
I <3 Robocopy
Differentials
Retries
Works over spotty VPNs
Logging
Multithread options
The /mir switch
robocopy "C:\myfolder\thingtocopy" "D:\destfolder\thingtocopy" /mir /eta
Why isn't this just default in the GUI? PowerToys?
The Color Picker tool was recently added, so why not this too?
ITSM Escalation Do's and Don'ts:
Don't:
Escalate with no details
Leave Illegible notes
Leave too many useless notes (verbosity/extracurriculars/chat logs)
Promise impossible things to the customer
Escalate to a more expensive team if you can help it - "Minimize overall cost of support by resolving most issues with less costly resources and automation and filtering only the more complex issues to more expensive, less available support resources"
Tie up Tier 3 IT and prevent them from working on capital projects/etc.
Do:
Ask the dumb questions, no matter how dumb
Do the dumb things: Check the network, ping things
Take screenshots
Google it
If you think it might need approval, seek it out
Look good for promotion opportunities
Check AD (you probably have read access), pull logs
That Is Accurate
"ALASKA" is the only geographical state whose name can be typed on the keyboard using only one row. Not accurate for AZERTY or DVORAK though.
Ask the Stiffs: Question of the Week
How do you organize your piles and piles of emails?
CORRECTION: Exchange Rules Quota range is 32KB to 256KB
Gmail labels vs Outlook categories vs Folders
It's too bad Microsoft doesn't consistently support categories