Ever wondered how you can decode the guest journey at its best? We have the answers! Join our host Cristina, Head of Marketing, and guest Nada, Key Account Manager at Oaky, for a new, exciting episode of LowKey by Oaky as they dive into the evolving customer journey in hospitality. Learn more about: - How guest expectations have changed over the years and how hotels can adapt to meet these new demands. - Ways to create excitement for guests right from the start of their journey with a hotel. - How account managers can go beyond technical support to significantly enhance the guest experience. - The role of technology in enhancing the guest experience and how to balance tech use with personalised service.