Is only one person on your team actively upselling at the front desk?
Or maybe you’re facing resistance or low motivation from your team when trying to implement a front desk upselling strategy?
The good news is, that with the right approach, you can leave these challenges behind. In this episode of the LowKey podcast, Pablo Torres, a hospitality expert, author, and Oaky’s new front desk upselling coach, shares practical strategies to help set up your entire team for success.
Together with Oaky’s Erik Tengen, they dive deeper into:
Why front desk upselling matters in today’s hospitality industry
How a front desk upselling consultant can help hotels uncover and address challenges that hold them back from executing a winning upselling strategy
How to turn your front desk agents into top sales performers
Traditional vs. next-generation upselling
How technology can make upselling more consistent, fun, and rewarding for hotel teams
Real stories and anecdotes from Pablo’s 14-year career consulting career.