In this episode, we discuss an article that makes predictions about the future of customer service. The article suggests that customers will become more demanding, companies will prioritize their employees, customer expectations of good service will rise, personalization will become more individualized, some companies will make budget cuts in the wrong areas, phone support is still important, self-service options are growing in popularity, brands will increasingly stand for important causes, customers will prioritize doing business with companies they trust, and customer support will become a key source of revenue. Tune in to hear our thoughts on these predictions and how they might impact the way businesses approach customer service.