What happens when a boutique hotel director builds a fully personalized “signature tech stack” from the ground up—and proves you don’t need to be a tech native to run one of the most digitally advanced 70-key properties in Berlin? In this episode, Tini Diekmann, Hotel Director at the acclaimed Hotel Oderberger, reveals the real-world tools, workflows, and mindsets that transformed her operations.

 This episode is designed for experienced hoteliers, GMs, and department heads who have lived through multiple system overhauls, survived legacy tech, and are looking for practical, proven strategies to modernize their operations without the chaos.

Takeaways:
• How a boutique hotel built a high-performing, revenue-focused tech stack—piece by piece. Learn how Tini turned a self-built legacy PMS into a fully integrated ecosystem using Mews, SiteMinder, RoomPriceGenie, TrustYou, and more.
• Surprising operational wins you wouldn’t expect. Discover why installing a guest tablet actually slashed heating costs—thanks to a three-way integration between the PMS, in-room devices, and IoT-connected radiators.
• A realistic blueprint for evaluating, selecting, and phasing in new tools. Tini explains why you should never implement more than one or two solutions per year, how to measure ROI, when to cut a tool, and how to keep staff empowered (not overwhelmed) throughout the transition.
• AI in guest communication that actually works. Hear why their call volume collapsed overnight after adopting a chatbot—and how AI email responses now handle 98% of inquiries while maintaining brand tone and reducing workload.