How Zapier’s EA built an army of AI interns to automate meeting prep, strengthen team culture, and scale internal alignment

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How I AI

Claire Vo

44 episodes

4 days ago

How I AI, hosted by Claire Vo, is for anyone wondering how to actually use these magical new tools to improve the quality and efficiency of their work. In each episode, guests will share a specific, practical, and impactful way they’ve learned to use AI in their work or life. Expect 30-minute episodes, live screen sharing, and tips/tricks/workflows you can copy immediately. If you want to demystify AI and learn the skills you need to thrive in this new world, this podcast is for you.

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How Zapier’s EA built an army of AI interns to automate meeting prep, strengthen team culture, and scale internal alignment | Cortney Hickey

How I AI

44 minutes 32 seconds

2 weeks ago

How Zapier’s EA built an army of AI interns to automate meeting prep, strengthen team culture, and scale internal alignment | Cortney Hickey

Cortney Hickey is the executive assistant to the CEO at Zapier, where she’s leveraging AI to transform traditional EA responsibilities into scalable, organization-wide systems. In this episode, she demonstrates how she’s built AI workflows that automate meeting preparation, reinforce company culture through automated feedback, and democratize strategic knowledge across the organization. Her approach shows how EAs can use AI not to replace their roles but to elevate them—working on higher-impact initiatives while creating systems that benefit the entire company.

What you’ll learn:

How to build an automated meeting prep system that researches participants, checks CRM data, and delivers actionable insights before important meetings
A framework for creating AI-powered culture reinforcement through automated meeting feedback aligned with company values and operating principles
How to develop an AI-powered document review system that helps teams align with executive expectations before formal reviews
A strategy for creating a centralized knowledge base that makes company strategy accessible and interactive for all employees
Why “progress over perfection” is the key mindset for building effective AI workflows that evolve over time
How EAs can use AI automation to work themselves out of repetitive tasks and into higher-impact strategic roles

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Brought to you by:

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Brex—The intelligent finance platform built for founders

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In this episode, we cover:

(00:00) Introduction to Cortney

(02:48) Overview of meeting prep automation with Zapier Agents

(04:43) How the meeting prep agent works

(10:21) An example of the meeting prep agent in practice

(12:16) Creating a culture reinforcement system through meeting feedback

(15:45) EAs’ unique position to leverage these tools