Horizon Credit Union COO Mark Neumann cuts through the AI noise with a simple truth: bots should handle the numbers so humans can handle the trust. In this grounded and deeply human conversation, Mark shares why trust can’t be automated and how AI frees employees to show up where members need them most. He breaks down the fear around “AI taking jobs,” explains how roles will evolve, not disappear, and reveals why repetitive tasks are the real bottleneck holding teams back.