
Kitsap Credit Union CEO Shawn Gilfedder believes AI isn’t here to replace humans, it’s here to elevate them. From cutting a 24-hour internal audit process down to near-real-time checks, to reviewing 100% of loan applications instead of 3%, Shawn shows how agentic AI becomes a toolkit that rides alongside employees, not over them. At Kitsap, humans still sit at the center, solving problems, thinking critically, staying curious. AI does the repetitive work; people do the meaningful work. And in Shawn’s words, the goal is simple: help employees become the “master plumbers” of their environment.