Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
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Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
Humanizing a Legacy Brand: From LEGOs to Insurance with Conny Kalcher
Humanity At Scale: Redefining Leadership
42 minutes
5 months ago
Humanizing a Legacy Brand: From LEGOs to Insurance with Conny Kalcher
What if you could transform your organization's customer experience while keeping empathy and the human element at its core?
In this episode of Humanity at Scale, host Bruce Temkin is joined by Conny Kalcher, Group Chief Customer Officer at Zurich Insurance Company, to discuss reimagining customer experience in large organizations. They explore moving beyond transactions to build meaningful, empathetic customer relationships. Conny shares how Zurich leverages AI to support, not replace, human connections, embeds empathy into its culture, and uses co-creation to drive transformation. From empowering teams to fostering prevention-focused services, the discussion reveals how customer-centric leadership fuels innovation and long-term trust. A must-listen for anyone navigating digital transformation while keeping humanity at the heart of business.
Humanity At Scale: Redefining Leadership
Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
