Innovators, leaders, and builders share their stories, insights, and visions for the future of artificial intelligence. The Humans & AI Show is hosted by Flor Laorga, Co-Founder of AI Frontier Network—a global community focused on innovation, entrepreneurship, and the people driving AI forward.
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Innovators, leaders, and builders share their stories, insights, and visions for the future of artificial intelligence. The Humans & AI Show is hosted by Flor Laorga, Co-Founder of AI Frontier Network—a global community focused on innovation, entrepreneurship, and the people driving AI forward.
Baker Johnson — Transforming CX by Putting AI Behind People, Not Between Them
Humans & AI
25 minutes 11 seconds
3 weeks ago
Baker Johnson — Transforming CX by Putting AI Behind People, Not Between Them
Baker Johnson is the Chief Business Officer at UJET and a strategic growth executive with nearly 20 years of leadership experience in customer experience (CX), AI, data, and technology. He has a proven track record in building growth strategies for high-growth, VC- and PE-backed SaaS companies, driving revenue and enterprise value in the SaaS and CX markets.
Baker Johnson
LinkedIn: https://www.linkedin.com/in/bakerjohnson/
Website: https://ujet.cx/
Flor Laorga
LinkedIn: https://www.linkedin.com/in/flor-laorga/
X: https://x.com/florlaorga
Website: https://aifn.co/flor
AI Frontier Network
Website: https://aifn.co
LinkedIn: https://www.linkedin.com/company/ai-frontier-network/
X: https://x.com/aifn_co
YouTube: https://www.youtube.com/@ai-frontier-network
OUTLINE
00:00 Start
00:35 Baker Johnson’s CX Journey
01:58 Making CX More Human with AI
03:41 Shifting from AI Deflection to Human-Centered Design
07:59 Building Teams That Embrace Innovation
10:10 Companies Driving CX Innovation
13:51 Agent-to-Agent: The Future of CX
16:11 Baker’s Personal Approach to AI Tools
19:17 Staying Grounded Amid Rapid Tech Change
22:48 Advice for the Next Generation in an AI World
Humans & AI
Innovators, leaders, and builders share their stories, insights, and visions for the future of artificial intelligence. The Humans & AI Show is hosted by Flor Laorga, Co-Founder of AI Frontier Network—a global community focused on innovation, entrepreneurship, and the people driving AI forward.
