Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta
Humans of CX
28 minutes
1 year ago
Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta
Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, joins us to explore the growing importance of CX from the communication challenges of last-mile delivery to the importance of trust, transparency, and predictability in customer delight. Discover how technology and human empathy intersect to create seamless experiences, and gain insights into the future trends shaping the eCommerce industry.
Humans of CX
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
